How to Fix Internet Issues: Step-by-Step Guide

1. Check Your Connections

• Ensure all cables are securely plugged in.
• Double-check the power supply to your modem, router, and devices.

2. Restart Your Devices

• Unplug your modem and router from power.
• Wait 30 seconds, then plug them back in.
• Wait for all indicator lights to turn on and stabilize.

3. Test Your Device

• Try connecting to the internet with another device (phone, tablet, or computer).
• If other devices work, the issue may be with your original device.

4. Restart Your Device

• Power off your device, wait 10 seconds, then turn it back on.
• Reconnect to your Wi-Fi network.

5. Check for Outages

• Visit your internet provider’s website (using mobile data, if needed) for reported outages in your area.

6. Forget and Reconnect to Wi-Fi

• Go to your device’s Wi-Fi settings.
• Select your network, tap “Forget,” then reconnect by entering your Wi-Fi password.

7. Move Closer to the Router

• Physical obstacles and distance can weaken the Wi-Fi signal.
• Move your device closer to your router for a stronger connection.

8. Run a Speed Test

• Use sites like speedtest.net to check your connection speed.
• Compare results with your plan; low speeds may indicate an issue.

9. Check for Interference

• Turn off other wireless devices to see if your internet improves.
• Some electronics, such as microwaves or cordless phones, may cause Wi-Fi interference.

10. Contact Support

If problems persist:

• Note any error messages and steps you’ve taken.
• Contact Silverado’s support team for further assistance.